Returns & Warranty

At Royal Luxury, your satisfaction is our top priority. Should you not be completely satisfied with your purchase, we offer the following options:

1. RETURNS (REFUND POLICY) You can return your watch within 45 days of the original purchase date.

• Requirements: The watch must be unworn and in its original condition.

• Important: All tags, stickers and protective films must be intact and attached. Unfortunately, we cannot fully refund or accept the return of watches with the protective film removed.

• Accessories: The original packaging incl. manuals must be complete.

• Process: Contact our Customer Service for a return authorisation (incl. photos of the watch). After inspection of the goods, the refund will be made within 5 working days to your original payment method.

2. EXCHANGES (EXCHANGE POLICY) Within 60 days of the original purchase date, you can exchange your watch for another model.

• The same condition requirements apply as for returns (unworn, protective films intact).

• Price differences will be refunded or invoiced accordingly.

3. WARRANTY (WARRANTY) We grant a 2-year warranty on all watches from Royal Luxury / FIORANZO LLC.

• Coverage: Manufacturing defects and faults under normal use.

• Exclusions: Damage caused by accidents, water (if exceeding the limit), improper handling or third-party repairs.

RETURNS & SHIPPING Please only dispatch returns after consultation with our Support. Exclusively use an insured shipping method with tracking. (Note: The costs and risk of the return shipment are borne by the buyer, unless otherwise agreed).